Outage in UKG

[EU] Document previews, uploads & downloads are unavailable // Les prévisualisations, téléchargements et dépôts de documents sont indisponibles

Resolved Major

October 12, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

An incident is currently in progress that impacts document downloads, uploads and previews on all HRSD applications. This incident impact customers hosted in our Europe datacenters. This incident seems similar to the one from last Friday. Our teams are investigating and trying to solve it as soon as possible. // Un incident est actuellement en cours et impacte les téléchargements, dépôts et prévisualisations de documents sur toutes les applications HRSD. Cet incident impact nos clients hébergés en Europe. Cet incident est similaire à celui de vendredi dernier. Nos équipes sont en cours d'intervention afin de corriger cela au plus vite.

Components affected

UKG API UKG Request Manager UKG Document Manager Core UKG Digital Process Manager UKG Knowledge Base UKG Smart Document Generation UKG eSignature UKG Employee Vault

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/12/2023 01:30PM

No new issues were detected during the past hours. This incident is now considered as resolved.

//

Aucun nouveau problème n'a été détecté durant les dernières heures. Cet incident est maintenant résolu.

MONITORING over 2 years ago - at 10/12/2023 09:15AM

An intervention was done on one of our hosting providers.
Outage lasted from 08:27 to 08:53 UTC.
We are getting more details of what happened and continue to monitor for any issues.

//

Une intervention a été effectuée par un de nos hébergeurs.
L'interruption de service a duré de 08:27 à 08:53 UTC.
Nous obtenons plus de détails sur cet incident et nous continuons à surveiller les problèmes éventuels.

INVESTIGATING over 2 years ago - at 10/12/2023 08:56AM

An incident is currently in progress that impacts document downloads, uploads and previews on all HRSD applications. This incident impact customers hosted in our Europe datacenters. This incident seems similar to the one from last Friday. Our teams are investigating and trying to solve it as soon as possible.

//

Un incident est actuellement en cours et impacte les téléchargements, dépôts et prévisualisations de documents sur toutes les applications HRSD. Cet incident impact nos clients hébergés en Europe. Cet incident est similaire à celui de vendredi dernier. Nos équipes sont en cours d'intervention afin de corriger cela au plus vite.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - over 1 year ago

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