Outage in UKG
[EU] Document previews, uploads & downloads are unavailable // Les prévisualisations, téléchargements et dépôts de documents sont indisponibles
Resolved Major
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Outage Details
An incident is currently in progress that impacts document downloads, uploads and previews on all HRSD applications. This incident impact customers hosted in our Europe datacenters. This incident seems similar to the one from last Friday. Our teams are investigating and trying to solve it as soon as possible.
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Un incident est actuellement en cours et impacte les téléchargements, dépôts et prévisualisations de documents sur toutes les applications HRSD. Cet incident impact nos clients hébergés en Europe. Cet incident est similaire à celui de vendredi dernier. Nos équipes sont en cours d'intervention afin de corriger cela au plus vite.
Components affected
UKG Knowledge Base UKG Employee Vault UKG Smart Document Generation UKG Document Manager Core UKG Request Manager UKG Digital Process Manager UKG eSignature UKG APILatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/12/2023 01:30PM
No new issues were detected during the past hours. This incident is now considered as resolved.
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Aucun nouveau problème n'a été détecté durant les dernières heures. Cet incident est maintenant résolu.
MONITORING
over 1 year ago - at 10/12/2023 09:15AM
An intervention was done on one of our hosting providers.
Outage lasted from 08:27 to 08:53 UTC.
We are getting more details of what happened and continue to monitor for any issues.
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Une intervention a été effectuée par un de nos hébergeurs.
L'interruption de service a duré de 08:27 à 08:53 UTC.
Nous obtenons plus de détails sur cet incident et nous continuons à surveiller les problèmes éventuels.
INVESTIGATING
over 1 year ago - at 10/12/2023 08:56AM
An incident is currently in progress that impacts document downloads, uploads and previews on all HRSD applications. This incident impact customers hosted in our Europe datacenters. This incident seems similar to the one from last Friday. Our teams are investigating and trying to solve it as soon as possible.
//
Un incident est actuellement en cours et impacte les téléchargements, dépôts et prévisualisations de documents sur toutes les applications HRSD. Cet incident impact nos clients hébergés en Europe. Cet incident est similaire à celui de vendredi dernier. Nos équipes sont en cours d'intervention afin de corriger cela au plus vite.
Latest UKG outages
[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - 9 months ago
[US, ATL, TOR] Delays for Document Migration process - 11 months ago
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