Outage in UKG
[EUROPE & Standalone US customers] General incident, all applications are unreachable // Incident général rendant nos applications sont injoignables
Resolved Major
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Outage Details
We have detected an incident making all our applications hosted in Europe unreachable. We are currently investigating.
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Nous avons détecté un incident rendant l'intégralité de nos applications hébergées en Europe inaccessibles. Nous sommes en cours d'investigation.
Components affected
UKG Employee Vault UKG eSignature UKG Document Manager Core UKG Request Manager UKG Digital Process Manager UKG Knowledge Base UKG Smart Document GenerationLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/02/2024 12:24PM
A patch has been applied and we can consider this incident closed. We are continuing our investigations to determine the exact cause.
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Un correctif a été appliqué et nous pouvons considérer cet incident comme terminé. Nous poursuivons nos recherches afin de déterminer la cause exacte.
MONITORING
over 1 year ago - at 02/02/2024 11:59AM
Some of our historical PeopleDoc customers hosted on our US production servers are also impacted.
The situation has now stabilized for all applications and for our EU and US servers.
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Une partie de nos clients historiques PeopleDoc hébergés sur nos serveurs de production US sont également impactés.
La situation est pour le moment stabilisée pour toutes les applications et pour nos serveurs EU et US.
INVESTIGATING
over 1 year ago - at 02/02/2024 11:50AM
Total unavailability is now giving way to instabilities with phases of availability and unavailability of our applications. We are still investigating.
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L'indisponibilité totale laisse maintenant place à des instabilités avec des phases de disponibilité et d'indisponibilité de nos applications. Nous sommes toujours en cours d'investigation.
INVESTIGATING
over 1 year ago - at 02/02/2024 11:22AM
We have detected an incident making all our applications hosted in Europe unreachable. We are currently investigating.
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Nous avons détecté un incident rendant l'intégralité de nos applications hébergées en Europe inaccessibles. Nous sommes en cours d'investigation.
Latest UKG outages
[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - about 1 year ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - about 1 year ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - about 1 year ago
[US, ATL, TOR] Delays for Document Migration process - about 1 year ago
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