Outage in UKG

Incident on People Assist applications (Europe and US) // Incident sur les applications People Assist (Europe et US)

Resolved Major
April 16, 2024 - Started over 1 year ago - Lasted 21 minutes
Official incident page

Incident Report

An incident is currently underway on products in the People Assist line. Our teams are working to resolve it as quickly as possible. // Un incident est en cours sur les produits de la ligne People Assist. Nos équipes sont en cours d'intervention pour le résoudre au plus vite.
Components affected
UKG Digital Process Manager UKG Knowledge Base UKG Request Manager

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/16/2024 02:56PM

The incident has now been resolved and was caused by the application's temporary loss of access to its database between 14:06 and 14:32 UTC (09:06 and 09:32 AM EST). We apologize for any inconvenience caused.

//

L'incident est à présent résolu et a été provoqué par une perte d'accès temporaire de l'application à sa base de données entre 14:06 et 14:32 UTC (09:06 et 09:32 AM EST). Nous vous prions de nous excuser pour la gêne occasionnée.

INVESTIGATING over 1 year ago - at 04/16/2024 02:35PM

An incident is currently underway on products in the People Assist line. Our teams are working to resolve it as quickly as possible.

//

Un incident est en cours sur les produits de la ligne People Assist. Nos équipes sont en cours d'intervention pour le résoudre au plus vite.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - about 1 year ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - about 1 year ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - about 1 year ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - about 1 year ago
[US, ATL, TOR] Delays for Document Migration process - about 1 year ago

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