Outage in UKG

[Canada] Employee portal outage & eSignatures errors // Indisponibilité du portail employé & erreurs sur eSignature

Resolved Minor
April 25, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

(For Customers hosted on Toronto servers only) The employee portal cannot be accessed and the eSignature product may return errors. We are currently investigating this issue. // (Seulement pour les clients hébergés sur le serveur de Toronto) Le portail employé est inaccessible et le produit eSignature pourrait retourner des erreurs. Nous étudions actuellement le problème.
Components affected
UKG Digital Process Manager UKG eSignature UKG Request Manager

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/25/2024 01:00PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/25/2024 11:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 04/25/2024 11:56AM

The problem has been fixed at 10:25 UTC.

//

Le problème a été résolu à 10:25 UTC.

INVESTIGATING over 1 year ago - at 04/25/2024 10:01AM

The issue has been mitigated at around 09:10 UTC today. Apps are available again but can face some latency. We are still working on the definitive fix.

//

Le problème a été mitigé vers 09:10 UTC aujourd'hui. Les applications sont à nouveau disponibles, mais peuvent subir des latences. Nous travaillons toujours à la résolution définitive du problème.

INVESTIGATING over 1 year ago - at 04/25/2024 08:55AM

(For Customers hosted on Toronto servers only)
The employee portal cannot be accessed and the eSignature product may return errors. We are currently investigating this issue.

//

(Seulement pour les clients hébergés sur le serveur de Toronto)
Le portail employé est inaccessible et le produit eSignature pourrait retourner des erreurs. Nous étudions actuellement le problème.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - about 1 year ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - about 1 year ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - about 1 year ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - about 1 year ago
[US, ATL, TOR] Delays for Document Migration process - about 1 year ago

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