Outage in UKG

[Staging EU] Partial Outage / Incident Partiel Document Manager - Smart Document Generation

Resolved Major

June 21, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an incident with the Smart Document Generation on our product Document Manager in Staging EU. We work to identify the cause. Nous constatons actuellement un incident avec Smart Document Generation sur notre produit Document Manager en Staging EU. Nos équipes techniques sont mobilisées afin d'en déterminer la cause.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/21/2024 03:19PM

The incident that impacted Smart Document Generation in the product Document Manager is now over. We apologize for any inconvenience caused.

L'incident ayant impacté Smart Document Generation dans le produit Document Manager est à présent terminé. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING over 1 year ago - at 06/21/2024 01:19PM

A fix has been implemented and we are currently monitoring the results.

Un correctif a été appliqué et nous sommes actuellement en train d'analyser les résultats

INVESTIGATING over 1 year ago - at 06/21/2024 12:55PM

We are currently experiencing an incident with the Smart Document Generation on our product Document Manager in Staging EU. We work to identify the cause.

Nous constatons actuellement un incident avec Smart Document Generation sur notre produit Document Manager en Staging EU. Nos équipes techniques sont mobilisées afin d'en déterminer la cause.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - over 1 year ago

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