Outage in Umbraco Cloud

Umbraco Heartcore API connectivity issue

Resolved Minor
February 13, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue with connectivity to the Umbraco Heartcore APIs - REST API, Preview API and GraphQL API.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/13/2023 08:01PM

The issue has been resolved and ingestion of schema and content updates runs as normal with operations back to normal.
We expect to release a post mortem by the end of next week with more details about the issue and what has been done to solve it.

We apologize for the inconvenience that this incident has caused!

MONITORING over 2 years ago - at 02/13/2023 06:53PM

After a period of monitoring we have restarted ingestion of schema and content updates. Everything has now been processed.
We will continue to monitor all APIs for a while longer to ensure the health of all services before we close the incident.

MONITORING over 2 years ago - at 02/13/2023 06:50PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 02/13/2023 06:14PM

After a longer debugging session with our database vendor, the APIs are back online and we are actively monitoring the connectivity and working on getting the queue of schema and content updates processed.

MONITORING over 2 years ago - at 02/13/2023 04:47PM

There is currently no connectivity to the database and we are working with our database vendor to resolve the problem.

MONITORING over 2 years ago - at 02/13/2023 04:28PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 02/13/2023 03:42PM

The database is back online serving requests for all 3 APIs. We'll keep monitoring to ensure its fully recovered.
Currently, ingestion of schema and content updates are paused. We expect to start the ingestion again within 30-60 minutes.

INVESTIGATING over 2 years ago - at 02/13/2023 03:26PM

The central database used for the Umbraco Heartcore APIs is currently not accessible and we are working on getting it back online.

INVESTIGATING over 2 years ago - at 02/13/2023 02:47PM

We are currently investigating an issue with connectivity to the Umbraco Heartcore APIs - REST API, Preview API and GraphQL API.

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