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The issue has been resolved and ingestion of schema and content updates runs as normal with operations back to normal.
We expect to release a post mortem by the end of next week with more details about the issue and what has been done to solve it.
We apologize for the inconvenience that this incident has caused!
After a period of monitoring we have restarted ingestion of schema and content updates. Everything has now been processed.
We will continue to monitor all APIs for a while longer to ensure the health of all services before we close the incident.
We are continuing to monitor for any further issues.
After a longer debugging session with our database vendor, the APIs are back online and we are actively monitoring the connectivity and working on getting the queue of schema and content updates processed.
There is currently no connectivity to the database and we are working with our database vendor to resolve the problem.
We are continuing to monitor for any further issues.
The database is back online serving requests for all 3 APIs. We'll keep monitoring to ensure its fully recovered.
Currently, ingestion of schema and content updates are paused. We expect to start the ingestion again within 30-60 minutes.
The central database used for the Umbraco Heartcore APIs is currently not accessible and we are working on getting it back online.
We are currently investigating an issue with connectivity to the Umbraco Heartcore APIs - REST API, Preview API and GraphQL API.
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