Outage in Unbabel
Issues with chat translations
Resolved Major
June 17, 2025 - Started 8 months ago
- Lasted 44 minutes
Incident Report
We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.
Components affected
Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Chat Unbabel IntercomNeed to monitor Unbabel outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
8 months ago - at 06/17/2025 09:55AM
We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.
IDENTIFIED
8 months ago - at 06/17/2025 10:49AM
We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations.
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