Outage in Unbabel
Issues with chat translations
Resolved Major
June 17, 2025 - Started 4 days ago
- Lasted 44 minutes
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Outage Details
We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.
Components affected
Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Chat Unbabel IntercomLatest Updates ( sorted recent to last )
INVESTIGATING
4 days ago - at 06/17/2025 09:55AM
We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident.
IDENTIFIED
4 days ago - at 06/17/2025 10:49AM
We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations.
Latest Unbabel outages
Customer Support Response delayed - about 2 months ago
Access to Unbabel Portal - intermittent access issues. - 3 months ago
Customer Portal reports not working - 3 months ago
Difficulties logging in to Unbabel Interface and Portal - 3 months ago
Translation delays in machine-transaltion - 4 months ago
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