Outage in Userlane

Azure network issues

Resolved Minor
October 20, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Userlane Player-Editor EU Userlane Analytics EU Userlane API EU Userlane Portal EU
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/20/2023 12:27PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/20/2023 10:11AM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 10/20/2023 09:57AM

From Azure:

Current Status: Power has been restored and the majority of devices are back online. Most customers should be seeing signs of recovery. We are continuing to work to restore the remaining devices to fully recover services.

MONITORING almost 2 years ago - at 10/20/2023 09:27AM

From Azure:

Current Status: Power has been restored, and we're currently in the process of restoring affected infrastructure. Updates will be shared as they become available.

IDENTIFIED almost 2 years ago - at 10/20/2023 08:47AM

From Azure:

Starting at 07:31 UTC on 20 October 2023, we've determined a power event has briefly impacted a subset of infrastructure in the West Europe region. We're currently in the process of restoring affected infrastructure. Updates will be shared as information becomes available.

INVESTIGATING almost 2 years ago - at 10/20/2023 08:35AM

We are currently investigating this issue.

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