Outage in Userlane

CDN issues

Resolved Major
October 29, 2025 - Started about 2 months ago - Lasted about 17 hours

Incident Report

We've detected an issue with our CDN provider, affecting most front end services.

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 10/29/2025 11:01PM

Services are now back online and operating normally. Our cloud provider has implemented a fix, and we are observing recovery across all services.

We will continue to monitor system performance closely to ensure stability.

MONITORING about 2 months ago - at 10/29/2025 08:45PM

We're seeing almost full recovery for all affected services. We'll continue monitoring.

INVESTIGATING about 2 months ago - at 10/29/2025 06:52PM

We continue to monitor the situation closely. Our cloud provider is still working on a fix for the underlying issue impacting content delivery and access to frontend services.

INVESTIGATING about 2 months ago - at 10/29/2025 05:16PM

We are currently experiencing an outage impacting access to our web application. Users may encounter loading failures or unavailable frontend interfaces.

The issue has been traced to an ongoing outage with one of our cloud infrastructure providers, which is affecting content delivery and portal availability globally. The provider is actively working on mitigation and has initiated failover operations to restore normal access.

Our engineering team is monitoring the situation closely and will continue to provide updates as more information becomes available.

INVESTIGATING about 2 months ago - at 10/29/2025 04:10PM

We've detected an issue with our CDN provider, affecting most front end services.

Latest Userlane outages

Degraded performance - 6 days ago
Degraded API on US - about 1 month ago
Frontend CDN degraded - 2 months ago
US - Performance degraded - 5 months ago

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