Outage in Userlane

US - API performance degraded

Resolved Minor

February 20, 2026 - Started 3 months ago - Lasted 7 days

Incident Report

We are aware of a performance issue affecting the US region. The issue has been identified and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding.

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Latest Updates ( sorted recent to last )

MONITORING 3 months ago - at 02/24/2026 10:11AM

A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed.

IDENTIFIED 3 months ago - at 02/22/2026 02:53PM

Our engineering team continues to actively work on resolving the performance issue affecting the US region. We are investigating the root cause and working toward a stable resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.

IDENTIFIED 3 months ago - at 02/20/2026 03:46PM

Latest Userlane outages

US cluster nodes connectivity issue - 17 days ago

Segments with date filters not being activated - 3 months ago

EU platform scaling issues - 3 months ago

Degraded performance - 5 months ago

Degraded API on US - 6 months ago

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