Outage in Usersnap

Feedback delivery with enabled AI insights delayed

Resolved Minor
March 27, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Customers that have AI insights are currently experiencing a delay in feedback processing. No data is being lost, but feedback delivery is delayed.
Components affected
Widget + Widget API
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 03/27/2024 12:57PM

Everything is back to normal. Feedback items that failed during this time will be re-enqueued and should arrive shortly.

INVESTIGATING 12 months ago - at 03/27/2024 11:07AM

Customers that have AI insights are currently experiencing a delay in feedback processing. No data is being lost, but feedback delivery is delayed.

Latest Usersnap outages

Background tasks being delayed - 9 months ago
Increased error rate on Jira Integration - about 1 year ago
Background tasks delayed - about 1 year ago
Widget downtime for some customers - over 1 year ago
Submitting feedback fails - almost 2 years ago

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