Outage in Usersnap

Database switchover

Resolved Minor
September 11, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

Need to monitor Usersnap outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Usersnap, and never miss an outage again.
Start Free Trial

Outage Details

After the switchover, we observed that the performance of new database seems to be degraded. We're looking into this issue.
Components affected
Background tasks Dashboard Widget + Widget API

Latest Usersnap outages

Database failover - 4 days ago
Background tasks being delayed - over 1 year ago
Feedback delivery with enabled AI insights delayed - over 1 year ago
Increased error rate on Jira Integration - over 1 year ago
Background tasks delayed - over 1 year ago

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook