Is Usersnap Down? Check current status

Check if Usersnap is down, official outages, user-reported issues, and outages map.

Current Usersnap status

Usersnap is working normally

Updated from Usersnap official status page a few minutes ago

Usersnap not working for you?

Usersnap service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Usersnap Outage Map

View Usersnap Reports Map

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Usersnap recent outages and downtime history

IsDown has tracked 41 incidents since started monitoring Usersnap status in March 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Usersnap outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Sep 18, 2025
09:53 AM EDT
Minor
Background task processing delayed
Processing of background tasks is currently delayed. We've applied mitigations and the situation ...
23 minutes
Sep 11, 2025
08:08 AM EDT
Minor
Database failover
Due to database version upgrade, the database had to be rebooted with a failover. This has caused...
about 4 hours
Sep 11, 2025
08:08 AM EDT
Minor
Database switchover
After the switchover, we observed that the performance of new database seems to be degraded. We'r...
about 4 hours
Jun 14, 2024
04:52 AM EDT
Minor
Background tasks being delayed
There's currently a delay in processing of background tasks. We're investigating the issue.
about 1 hour
Mar 27, 2024
07:07 AM EDT
Minor
Feedback delivery with enabled AI insights delayed
Customers that have AI insights are currently experiencing a delay in feedback processing. No dat...
about 2 hours
Feb 28, 2024
01:44 AM EST
Major
Increased error rate on Jira Integration
We're seeing an increased error rate on Jira integration for some customers and newly created int...
1 day
Dec 18, 2023
05:25 AM EST
Minor
Background tasks delayed
There's a delay in background tasks, the team is currently working on fixing the issue. No data i...
about 1 hour
Nov 07, 2023
06:48 AM EST
Major
Widget downtime for some customers
We are currently investigating this issue.
about 1 hour
May 24, 2023
06:49 AM EDT
Minor
Submitting feedback fails
We've noticed errors on the feedback submit endpoint. We're investigating the issue.
20 minutes
Nov 20, 2022
06:02 AM EST
Major
Widget downtime
We're experiencing problems with our widget endpoint: widget.usersnap.com. We're investigating.
Ongoing
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  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Usersnap status

See what users are saying about Usersnap issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Usersnap components or services current status

Component Status
Background tasks OK
Dashboard OK
Rendering Engine OK
Widget + Widget API OK
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Usersnap is a digital platform that provides tools for capturing website feedback and tracking bugs, featuring a customizable feedback widget, API, and a powerful rendering engine.

Monitoring Usersnap since March 2023

Tracking 4 Usersnap services and regions

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3 incidents in 2025

How to monitor the status of Usersnap and all your dependencies?

IsDown is a status page aggregator that monitors if Usersnap and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Usersnap, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Usersnap?

IsDown monitors Usersnap health in almost real-time

Every few minutes we go to the status page of Usersnap (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Usersnap's 4 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Usersnap, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Usersnap and other services.

One status page to monitor all your external dependencies

What you get when monitoring Usersnap with IsDown

Track Usersnap incidents and downtimes by severity

IsDown checks Usersnap official status page for major/minor outages or downtimes. A major outage is when Usersnap experiences a critical issue that severely affects one or more services/regions. A minor incident is when Usersnap experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Usersnap outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Usersnap

Usersnap and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Usersnap outages and downtimes

IsDown collects all information from the outages published in Usersnap status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Usersnap outages that impact your business

IsDown monitors Usersnap and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Usersnap but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Usersnap and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Usersnap and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Usersnap or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Usersnap and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Usersnap or other services

Send outage information from Usersnap and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Usersnap and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Usersnap and other services to your tools

Share Usersnap status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Usersnap down?'

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Share Usersnap status in your status page

Usersnap Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Usersnap outages, IsDown monitors Usersnap's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Usersnap status page monitoring with real-time incident details.
Monitor 4,522+ services including Usersnap in a single dashboard.
Instant Usersnap outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Usersnap official status and user-reported issues.
Maintenance feed for Usersnap
Granular alerts filtering by Usersnap components and regions.
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Frequently Asked Questions

Is Usersnap down today?

Usersnap isn't down. You can check Usersnap status and incident details on the top of the page. IsDown continuously monitors Usersnap official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Usersnap status?

Usersnap is currently operational. You can check Usersnap status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Usersnap outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Usersnap down today or just slow?

Currently there's no report of Usersnap being slow. Check on the top of the page if there are any reported problems by other users.

How are Usersnap outages detected?

IsDown monitors the Usersnap official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Usersnap having an outage right now?

Usersnap last outage was on September 18, 2025 with the title "Background task processing delayed"

How to check if Usersnap is down?

Why use IsDown to monitor Usersnap instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Usersnap and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Usersnap?

IsDown and DownDetector help users determine if Usersnap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Usersnap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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