Outage in Usersnap
Widget downtime for some customers
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Widget + Widget APINeed to monitor Usersnap outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/07/2023 12:48PM
We have resolved the issue.
IDENTIFIED
almost 2 years ago - at 11/07/2023 12:14PM
We're currently implementing a fix to this issue and will release it as soon as possible. Only customers that are using the deprecated project snippet to load Usersnap are affected by this bug.
INVESTIGATING
almost 2 years ago - at 11/07/2023 11:48AM
We are currently investigating this issue.
Latest Usersnap outages
Background task processing delayed - about 2 months ago
Database failover - about 2 months ago
Database switchover - about 2 months ago
Background tasks being delayed - over 1 year ago
Feedback delivery with enabled AI insights delayed - over 1 year ago
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