Outage in Usersnap

Widget downtime for some customers

Resolved Major
November 07, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Widget + Widget API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/07/2023 12:48PM

We have resolved the issue.

IDENTIFIED about 1 year ago - at 11/07/2023 12:14PM

We're currently implementing a fix to this issue and will release it as soon as possible. Only customers that are using the deprecated project snippet to load Usersnap are affected by this bug.

INVESTIGATING about 1 year ago - at 11/07/2023 11:48AM

We are currently investigating this issue.

Latest Usersnap outages

Background tasks delayed - about 1 year ago
Submitting feedback fails - over 1 year ago

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