Outage in UserTesting

Issue around payments stuck in processing state

Resolved Major

April 26, 2023 - Started almost 2 years ago - Lasted about 18 hours
Official incident page

Need to monitor UserTesting outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserTesting, and never miss an outage again.
Start Free Trial

Outage Details

We’ve received reports that payments to contributors are stuck in processing. Our engineering team is actively investigating.

Components affected

UserTesting Payment Processing

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/27/2023 03:37PM

This incident has been resolved.

MONITORING almost 2 years ago - at 04/27/2023 11:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 04/26/2023 09:53PM

We’ve received reports that payments to contributors are stuck in processing. Our engineering team is actively investigating.

Latest UserTesting outages

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 9 days ago

Users may not be able to log in - about 2 months ago

iOS contributors are unable to take screeners for surveys - about 2 months ago

Issues loading the UserTesting platform - 3 months ago

Upload issues - 3 months ago

Be the first to know when UserTesting and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook