Outage in UserTesting

Investigating Issue impacting the Study Creation

Resolved Major
July 10, 2023 - Started almost 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We’re investigating an issue with the study creation. We will update this page as we have more information about the status of the issue.
Components affected
UserTesting Test Launch Flow
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/11/2023 01:47AM

This issue has been resolved.

MONITORING almost 2 years ago - at 07/11/2023 12:23AM

We completed the fix to address an earlier issue with a small number of drafts not loading.

IDENTIFIED almost 2 years ago - at 07/10/2023 07:05PM

We've fixed the ability to order new tests. If you have a draft that can't be launched please try the "Create similar test" feature as a workaround. We're still working on getting any drafts that can't load to work as expected.

IDENTIFIED almost 2 years ago - at 07/10/2023 05:42PM

We are continuing to work on this issue and restore service asap. We have narrowed down the issue to any study created in the past 3h. Any older draft should be able to be launched and collect data as expected. We will keep updating as soon as we have more information.

IDENTIFIED almost 2 years ago - at 07/10/2023 04:31PM

The issue has been identified and our team is working to restore service ASAP. We will keep updating this page as we get more information.

INVESTIGATING almost 2 years ago - at 07/10/2023 04:20PM

We’re investigating an issue with the study creation. We will update this page as we have more information about the status of the issue.

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