Outage in UserTesting

Results page loading slowly for some Surveys or Interaction tests

Resolved Minor
June 03, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We're investigating an issue which might cause the Results page to load slowly for some Surveys or Interaction tests.
Components affected
UserTesting Study Results
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/04/2025 10:35AM

This incident has been resolved.

MONITORING about 2 months ago - at 06/04/2025 07:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 06/03/2025 10:11PM

We're investigating an issue which might cause the Results page to load slowly for some Surveys or Interaction tests.

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