Outage in UserTesting
Reports of some users not being able to sign into their Accounts
Resolved MinorIncident Report
Summary AI Generated
Multiple users experienced sign-in issues with their UserTesting accounts, preventing access to the Dashboard. A fix was implemented and monitored for effectiveness. The incident was resolved after 2.4 hours.
We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.
Components affected
UserTesting DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 05/01/2026 07:36PM
This incident has been resolved.
MONITORING
about 8 hours ago - at 05/01/2026 05:40PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 8 hours ago - at 05/01/2026 05:16PM
We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.
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