Outage in UserTesting
Some studies are filling more slowly than usual
Resolved MinorIncident Report
Summary AI Generated
UserTesting experienced delays in study response rates, causing some studies to fill more slowly than usual over a 22.2-hour period. The issue affected the Test Distribution component, creating an invitation backlog that impacted study sourcing speeds. The problem was identified and fixed, with the service returning to normal operations after monitoring confirmed the resolution.
We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Components affected
UserTesting Test DistributionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/29/2026 09:09AM
This incident has been resolved.
MONITORING
2 days ago - at 04/29/2026 07:35AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 04/28/2026 10:49PM
We continue to see steady improvement, and the invitation backlog is decreasing. While the situation remains active, some studies may still experience slower sourcing than usual. If your study is sourcing more slowly than expected, please reach out to our Support team so we can review your project and assist you with alternative sourcing options where appropriate.
IDENTIFIED
3 days ago - at 04/28/2026 01:53PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 04/28/2026 10:59AM
We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
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