Outage in UserTesting

We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors

Resolved Major
April 08, 2025 - Started 8 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors
Components affected
UserTesting Applicant Process UserTesting Video Uploader UserTesting Insights Summary UserTesting Chrome Recorder Extension UserTesting Session video uploads UserTesting My Recruit UserTesting Live Conversations UserTesting Study Results UserTesting Tester Dashboard UserTesting Video Playback UserTesting External Video Uploads UserTesting Login Portal UserTesting Desktop Recorder UserTesting Test Launch Flow UserTesting Test Distribution UserTesting iOS Recorder UserTesting Android Recorder UserTesting Dashboard UserTesting Prototype Hosting UserTesting Highlight Reel Editor
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/08/2025 09:35PM

This incident has been resolved.

MONITORING 8 days ago - at 04/08/2025 09:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 04/08/2025 09:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 04/08/2025 08:32PM

We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors

source IsDown Widespread service outage across platforms Reports started 7 minutes before official outage was reported

Users report complete site downtime, upload errors, login issues, and error messages on both website and app.

Latest UserTesting outages

There is an issue preventing customers from accessing the Audience tab in Surveys and Interaction tests - 27 days ago
We're investigating an issue where some drafts have the Launch Test button greyed out and can't be launched - 2 months ago
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 3 months ago
Users may not be able to log in - 4 months ago
iOS contributors are unable to take screeners for surveys - 4 months ago

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