Outage in UserTesting
We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors
Resolved Major
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Outage Details
We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors
Components affected
UserTesting Applicant Process UserTesting Video Uploader UserTesting Insights Summary UserTesting Chrome Recorder Extension UserTesting Session video uploads UserTesting My Recruit UserTesting Live Conversations UserTesting Study Results UserTesting Tester Dashboard UserTesting Video Playback UserTesting External Video Uploads UserTesting Login Portal UserTesting Desktop Recorder UserTesting Test Launch Flow UserTesting Test Distribution UserTesting iOS Recorder UserTesting Android Recorder UserTesting Dashboard UserTesting Prototype Hosting UserTesting Highlight Reel EditorLatest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 04/08/2025 09:35PM
This incident has been resolved.
MONITORING
28 days ago - at 04/08/2025 09:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 04/08/2025 09:11PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 04/08/2025 08:32PM
We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors
source IsDown
Widespread service outage across platforms
Reports started 7 minutes before official outage was reported
Users report complete site downtime, upload errors, login issues, and error messages on both website and app.
Latest UserTesting outages
Zoom is currently experiencing an outage - 20 days ago
There is an issue preventing customers from accessing the Audience tab in Surveys and Interaction tests - about 2 months ago
We're investigating an issue where some drafts have the Launch Test button greyed out and can't be launched - 3 months ago
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 3 months ago
Users may not be able to log in - 5 months ago
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