Outage in UserTesting

We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors

Resolved Major

April 08, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors

Components affected

UserTesting Android Recorder UserTesting Test Launch Flow UserTesting Test Distribution UserTesting Dashboard UserTesting Video Playback UserTesting iOS Recorder UserTesting Study Results UserTesting Login Portal UserTesting Desktop Recorder UserTesting Tester Dashboard UserTesting Insights Summary UserTesting Applicant Process UserTesting Video Uploader UserTesting Live Conversations UserTesting My Recruit UserTesting Chrome Recorder Extension UserTesting External Video Uploads UserTesting Prototype Hosting UserTesting Highlight Reel Editor UserTesting Session video uploads

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/08/2025 09:35PM

This incident has been resolved.

MONITORING 11 months ago - at 04/08/2025 09:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 04/08/2025 09:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 04/08/2025 08:32PM

We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors

source IsDown Widespread service outage across platforms Reports started 7 minutes before official outage was reported

Users report complete site downtime, upload errors, login issues, and error messages on both website and app.

Latest UserTesting outages

Issue Identified - 11 days ago

UserTesting interface running slow - about 1 month ago

Some pages under www.usertesting.com are not loading. - 3 months ago

Issues trying to load the dashboard when logging into the platform - 3 months ago

We're investigating reports that the dashboard is extremely slow or not loading for some users - 4 months ago

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