Outage in UserTesting
Issue Identified
Resolved MinorIncident Report
Summary AI Generated
UserTesting experienced an issue where successful tasks were not being properly detected in iOS Interaction Tests when Navigation Tasks used "contains" as success criteria, affecting Study Results for over 9 days. The engineering team resolved the problem by releasing an updated iOS app version that required participants to update to the latest version before taking new tests. The incident was fully resolved on March 2nd after monitoring confirmed the fix was working properly.
We have identified an issue affecting how successful tasks are detected in Interaction Tests on iOS when a Navigation Task uses "contains" as the success criteria. Our Engineering team is implementing a fix and will monitor the system as it is deployed.
Components affected
UserTesting Study ResultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/02/2026 10:10AM
This incident has been resolved.
MONITORING
2 months ago - at 02/26/2026 11:37AM
We have released a new version of our iOS app that resolves this issue moving forward. To ensure everything works as expected, participants are required to update to the latest version of the app before taking a new test on their iPhone.
IDENTIFIED
2 months ago - at 02/20/2026 03:43PM
We have identified an issue affecting how successful tasks are detected in Interaction Tests on iOS when a Navigation Task uses "contains" as the success criteria. Our Engineering team is implementing a fix and will monitor the system as it is deployed.
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