Outage in UserZoom

Age Criteria not working correctly for some studies

Resolved Minor
October 24, 2024 - Started 5 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Components affected
UserZoom Study Recruitment by
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/25/2024 09:03AM

This incident has been resolved.

IDENTIFIED 5 months ago - at 10/24/2024 06:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 10/24/2024 04:25PM

We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.

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