Outage in UserZoom
Age Criteria not working correctly for some studies
Resolved MinorIncident Report
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Components affected
UserZoom Study Recruitment byNeed to monitor UserZoom outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 10/25/2024 09:03AM
This incident has been resolved.
IDENTIFIED
about 1 year ago - at 10/24/2024 06:18PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 10/24/2024 04:25PM
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
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