Outage in UserZoom
Age Criteria not working correctly for some studies
Resolved Minor
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Outage Details
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Components affected
UserZoom Study Recruitment byLatest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 10/25/2024 09:03AM
This incident has been resolved.
IDENTIFIED
10 months ago - at 10/24/2024 06:18PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 months ago - at 10/24/2024 04:25PM
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Latest UserZoom outages
Issues starting Moderated sessions in some accounts in North America - about 2 months ago
IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel - 7 months ago
Problems loading the Results page in EU-based accounts - 8 months ago
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