Outage in UserZoom
Age Criteria not working correctly for some studies
Resolved Minor
Need to monitor UserZoom outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserZoom, and never miss an outage again.
Start Free Trial
Outage Details
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Components affected
UserZoom Study Recruitment byLatest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 10/25/2024 09:03AM
This incident has been resolved.
IDENTIFIED
9 months ago - at 10/24/2024 06:18PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 10/24/2024 04:25PM
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.
Latest UserZoom outages
Issues starting Moderated sessions in some accounts in North America - about 1 month ago
IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel - 7 months ago
Problems loading the Results page in EU-based accounts - 8 months ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
