Outage in USG

Network Outage - Augusta University - AUG, MCGN & MCGA

Resolved Major
September 28, 2024 - Started 3 months ago - Lasted 12 days
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating reports of a network outage at Augusta University - Summerville Campus (AUG), Augusta University - NOC (MCGN) and Augusta University - Annex (MCGA). Affected users may be experiencing problems with access to the network. Additional information will be posted here when it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 02:48PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Augusta University - Summerville Campus (AUG), Augusta University - NOC (MCGN) and Augusta University - Annex (MCGA). The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

IDENTIFIED 3 months ago - at 09/28/2024 05:01PM

Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry

IDENTIFIED 3 months ago - at 09/28/2024 08:13AM

We bypassed equipment that lost power at AUG and were able to restore service to MCGA and MCGN.
AUG will remain down until power is restored to all of the equipment at the site.

INVESTIGATING 3 months ago - at 09/28/2024 07:30AM

Information Technology Services (ITS) is currently investigating reports of a network outage at Augusta University - Summerville Campus (AUG), Augusta University - NOC (MCGN) and Augusta University - Annex (MCGA).

Affected users may be experiencing problems with access to the network. Additional information will be posted here when it becomes available.

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