Outage in Valimail

Email Authentication Infrastructure: Degraded Performance

Resolved Major

May 12, 2023 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently investigating an issue that is affecting our Authentication Infrastructure.

Components affected

Valimail Authentication Infrastructure Valimail Authentication Infrastructure Valimail Authentication Infrastructure Valimail Authentication Infrastructure

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/13/2023 02:46PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/12/2023 09:35PM

Performance has stabilized and our infrastructure is operating at full capacity. Customer-facing impact is no longer being observed and we are continuing to monitor.

MONITORING about 3 years ago - at 05/12/2023 06:58PM

Please be aware that Valimail is currently monitoring a performance degradation incident with our email authentication infrastructure that occurred between 16:20 and 17:08 UTC. Performance has currently stabilized.

We will endeavor to keep you updated as frequently as possible, however, you can also subscribe to our Status Page (status.valimail.com) for further information regarding this service impact.

INVESTIGATING about 3 years ago - at 05/12/2023 05:26PM

We are currently investigating an issue that is affecting our Authentication Infrastructure.

Latest Valimail outages

Email alerts being sent for SPF record changes - about 1 month ago

BIMI Logo Not Displayed in the Record - 2 months ago

Support outage - 4 months ago

Customer support system outage - over 1 year ago

Missing Data in Authentication Report UI (November 30th-present) - over 1 year ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook