Outage in Valimail

Email Authentication Infrastructure: Degraded Performance

Resolved Major

May 12, 2023 - Started almost 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently investigating an issue that is affecting our Authentication Infrastructure.

Components affected

Valimail Authentication Infrastructure Valimail Authentication Infrastructure Valimail Authentication Infrastructure Valimail Authentication Infrastructure

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/13/2023 02:46PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/12/2023 09:35PM

Performance has stabilized and our infrastructure is operating at full capacity. Customer-facing impact is no longer being observed and we are continuing to monitor.

MONITORING almost 3 years ago - at 05/12/2023 06:58PM

Please be aware that Valimail is currently monitoring a performance degradation incident with our email authentication infrastructure that occurred between 16:20 and 17:08 UTC. Performance has currently stabilized.

We will endeavor to keep you updated as frequently as possible, however, you can also subscribe to our Status Page (status.valimail.com) for further information regarding this service impact.

INVESTIGATING almost 3 years ago - at 05/12/2023 05:26PM

We are currently investigating an issue that is affecting our Authentication Infrastructure.

Latest Valimail outages

Support outage - about 1 month ago

Customer support system outage - about 1 year ago

Missing Data in Authentication Report UI (November 30th-present) - about 1 year ago

Application slowness - about 1 year ago

Authentication Infrastructure Issue - about 1 year ago

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