Outage in VanillaSoft

Partial Outage- SMS/HUD/VM Drop not functioning for some VanillaSoft Clients

Resolved Major
September 27, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a partial outage affecting the following services: SMS HUD VM DROP Issue: Some of our clients are reporting that they are unable to utilize the services marked above ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/27/2024 03:14PM

We are pleased to inform you that the outage affecting SMS/HUD/VM Drop has been resolved.

We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.

Thank you for your cooperation.

INVESTIGATING 3 months ago - at 09/27/2024 02:39PM

For clients who are currently experiencing issues with VM Drop, there is a workaround.

The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9).

We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.

INVESTIGATING 3 months ago - at 09/27/2024 02:29PM

We are currently experiencing a partial outage affecting the following services:
SMS
HUD
VM DROP

Issue: Some of our clients are reporting that they are unable to utilize the services marked above

ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible.

We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

Latest VanillaSoft outages

Some Clients unable to log into the VoIP Portal/Unable to place or receive calls - about 1 month ago
Some Clients Unable to View Call Recordings in Clarity - about 2 months ago
SMS and VM Drop currently failing for some customers - about 2 months ago
Email Deliverability Delayed for Some VanillaSoft Users - 4 months ago
SMS and VM Drop currently failing - 4 months ago

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