Outage in VanillaSoft

Email Deliverability Delayed for Some VanillaSoft Users

Resolved Minor
September 06, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated. Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com. We apologize for any inconvenience these delay may have caused.
Components affected
VanillaSoft Web Application
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/06/2024 07:52PM

Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.

MONITORING 4 months ago - at 09/06/2024 02:03PM

We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated.

Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com.

We apologize for any inconvenience these delay may have caused.

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