Outage in VanillaSoft

Some Clients unable to log into the VoIP Portal/Unable to place or receive calls

Resolved Major
November 13, 2024 - Started about 1 month ago - Lasted 36 minutes
Official incident page

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Outage Details

We have received reports that some clients are unable to log into the VoIP Portal, unable to place or receive calls. Our VoIP engineers are currently investigating. We apologize for the inconvenience and thank you for your patience.
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2024 12:32AM

Our VoIP engineers are now confirming that the Portal is operational and that calls are being placed and received without any issues. Again, we apologize for the inconvenience and thank you all for your patience and understanding. If you require any further assistance, please contact our customer support team.

MONITORING about 1 month ago - at 11/13/2024 12:19AM

We have received an update from our VoIP engineers that the VoIP Portal is functional and calls are coming in. If you are still experiencing any issues, please contact the customer support team.

INVESTIGATING about 1 month ago - at 11/13/2024 12:13AM

We have received reports that some clients are unable to log into the VoIP Portal, unable to place or receive calls. Our VoIP engineers are currently investigating. We apologize for the inconvenience and thank you for your patience.

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