Outage in VanillaSoft

Clarity Portal, Call Recording and API Related Services Impacted

Resolved Major
January 23, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/24/2025 12:38AM

We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team.

Thank you

INVESTIGATING about 2 months ago - at 01/24/2025 12:16AM

Our engineers are still working towards a resolution with Oracle Cloud. We will continue to keep you updated. We apologize for any inconvenience this may cause.

INVESTIGATING about 2 months ago - at 01/23/2025 10:42PM

The VoIP engineers are still working on these issues. Click to Dial may be impacted; however, manual inbound and outbound dialing should still be working. We will continue to update as they become available. Thank you for your patience and understanding.

INVESTIGATING about 2 months ago - at 01/23/2025 10:39PM

Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.

Latest VanillaSoft outages

Some Clients reporting that the VoIP HUD not Displaying - 11 days ago
Major Network Upgrades For the Evenings of Friday January 25th and Saturday January 26th for CounterPath - about 2 months ago
Some Clients unable to log into the VoIP Portal/Unable to place or receive calls - 4 months ago
Some Clients Unable to View Call Recordings in Clarity - 5 months ago
SMS and VM Drop currently failing for some customers - 5 months ago

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