Outage in VanillaSoft
Clarity Portal, Call Recording and API Related Services Impacted
Resolved MajorIncident Report
Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/24/2025 12:38AM
We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team.
Thank you
INVESTIGATING
about 1 year ago - at 01/24/2025 12:16AM
Our engineers are still working towards a resolution with Oracle Cloud. We will continue to keep you updated. We apologize for any inconvenience this may cause.
INVESTIGATING
about 1 year ago - at 01/23/2025 10:42PM
The VoIP engineers are still working on these issues. Click to Dial may be impacted; however, manual inbound and outbound dialing should still be working. We will continue to update as they become available. Thank you for your patience and understanding.
INVESTIGATING
about 1 year ago - at 01/23/2025 10:39PM
Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.
Latest VanillaSoft outages
Failed to Enable SIP 408 Error - 29 days ago
Voip Failed to Establish Error-Outbound Dialing - about 1 month ago
Voip Failed to Establish Error - about 1 month ago
Voip Failed to Establish Error - about 1 month ago
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