Some Clients reporting that the VoIP HUD not Displaying

The HUD and HUD group, including some of the HUD functionality issues, have now been resolved. This also includes reports of latency issues related to logging into our VoIP portal and portal navigation.

We apologize for the inconvenience and once again thank you for patience and understanding. If you encounter any further issues, please do not hesitate to reach out to our Customer Support Team.

We have implemented a fix and are currently monitoring. If you are experiencing any further issues, please reach out to our Customer Support team via chat or at 972-200-0179, option 2. Thank you

Clients are still reporting intermittent latency issues with loading HUD or HUD Groups. Some clients that are currently logged in are now stating that some of the HUD functionality such as supervised/blind transfers are not functional. Our engineering teams are continuing to work on resolving these issues and getting the service back and running as soon as possible. Thank you for your patience and we apologize for this continued disruption.

The team has identified the root cause and are working on a resolution. We apologize for the delays and appreciate your continued patience.

We are continuing to investigate the cause of the HUD issues, which include HUD not loading and HUD groups not displaying for some clients. We are aware of the impacts to you and your business, and we appreciate your patience. If you have any questions, please reach out to our Customer Support team via chat or our contact center at 972-200-0179, option 2.

We are currently investigating reports that some clients are unable to load their HUD through the Clarity Portal. Our engineers are engaged, and we will provide an update as soon as possible. We understand the urgency behind this and are actively working on a resolution. We apologize for the inconvenience and thank you for your patience