Outage in VanillaSoft

VoIP Inbound Calls (Clarity)

Resolved Major
October 07, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports that some clients maybe experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible. Impact: This may result in abnormal delays or an inability to receive inbound calls for some users. We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/07/2025 09:12PM

Resolved — The issue affecting inbound calls with one of our carriers has been fully resolved. Inbound calls are now functioning normally.

Our team has confirmed stability and normal performance across all systems. We appreciate your patience while we worked to restore service.

INVESTIGATING 7 days ago - at 10/07/2025 08:37PM

We are investigating reports that some clients maybe experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

Impact: This may result in abnormal delays or an inability to receive inbound calls for some users.

We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

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