Outage in VanillaSoft

VoIP Inbound Calls (Clarity)

Resolved Minor

October 13, 2025 - Started 3 months ago - Lasted 33 minutes
Official incident page

Incident Report

We are investigating reports that some clients may be experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible. Impact: This may result in abnormal delays or an inability to receive inbound calls for some users. Some call quality issues may also be present We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

Components affected

VanillaSoft VoIP/SMS

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/13/2025 03:13PM

The inbound dialing and quality issues are now resolved. Thank you for your patience and understanding.

INVESTIGATING 3 months ago - at 10/13/2025 02:51PM

We are investigating reports that some clients may be experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

Impact: This may result in abnormal delays or an inability to receive inbound calls for some users. Some call quality issues may also be present

We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

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