Outage in VanillaSoft

Emergency Patch on VanillaSoft at 10:45am Monday November 10, 2025

Resolved Minor

November 10, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes. Thanking you in advance for your patience and understanding. Vanillasoft Customer Support Team.

Components affected

VanillaSoft Web Application

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/10/2025 04:10PM

Vanillasoft.net should now be operational.

Thank you for your patience and understanding during this brief outage to address critical functionality to our platform.

INVESTIGATING 6 months ago - at 11/10/2025 03:33PM

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes.

Thanking you in advance for your patience and understanding.

Vanillasoft Customer Support Team.

Latest VanillaSoft outages

VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients - 8 days ago

Failed to Enable Error for some VoIP Users - 14 days ago

Intermittent Failed to Enable (SIP Error 500) for VoIP Users - about 1 month ago

Inbound and outbound calls issues - about 1 month ago

Inbound and Outbound Call Issue - about 2 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook