Outage in VanillaSoft

Emergency Patch on VanillaSoft at 10:45am Monday November 10, 2025

Resolved Minor
November 10, 2025 - Started about 12 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes. Thanking you in advance for your patience and understanding. Vanillasoft Customer Support Team.
Components affected
VanillaSoft Web Application

Need to monitor VanillaSoft outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 11/10/2025 04:10PM

Vanillasoft.net should now be operational.

Thank you for your patience and understanding during this brief outage to address critical functionality to our platform.

INVESTIGATING about 12 hours ago - at 11/10/2025 03:33PM

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes.

Thanking you in advance for your patience and understanding.

Vanillasoft Customer Support Team.

Latest VanillaSoft outages

New VoIP Line Provisioning/Assigning/Reassigning of lines - 13 days ago
VoIP Inbound Calls (Clarity) - 29 days ago
VoIP Inbound Calls (Clarity) - about 1 month ago
VOIP-Inbound/Outbound Dialing (VS Connect) - 3 months ago
UPDATE: VOiP Outbound Dialing/Fail to Establish - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook