Outage in VanillaSoft

Emergency Patch on VanillaSoft at 10:45am Monday November 10, 2025

Resolved Minor

November 10, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes. Thanking you in advance for your patience and understanding. Vanillasoft Customer Support Team.

Components affected

VanillaSoft Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/10/2025 04:10PM

Vanillasoft.net should now be operational.

Thank you for your patience and understanding during this brief outage to address critical functionality to our platform.

INVESTIGATING 2 months ago - at 11/10/2025 03:33PM

Please be advised that the Vanillasoft.net will be down for emergency maintenance at 10:45am on Monday November 10. This is downtime is needed to address a critical issue relating to SMS notifications and call recordings. We apologize for the inconvenience and assure that this downtime should not last more than 5 minutes.

Thanking you in advance for your patience and understanding.

Vanillasoft Customer Support Team.

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