Outage in VanillaSoft

Voip Failed to Establish Error

Resolved Major

February 04, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause

Components affected

VanillaSoft VoIP/SMS

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/04/2026 01:33AM

The service disruption has been resolved, and systems are currently operating normally.

Our initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available.

Thank you for your patience and understanding.

MONITORING 2 days ago - at 02/04/2026 01:14AM

We are getting reports that our VOIP services issue with Failed to Establish has been resolved. We will continue to monitor. We thank you all for your patience and understanding and we sincerly apologize for any inconvience this has caused.

INVESTIGATING 2 days ago - at 02/04/2026 12:56AM

Our engineers are still investigating the root cause of this issue with our VOIP services. We are engaged with the team and are working towards a resolution. We apologize for any inconvenience this may cause. We appreciate your continued patience.

INVESTIGATING 2 days ago - at 02/04/2026 12:30AM

We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause

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Emergency Patch on VanillaSoft at 10:45am Monday November 10, 2025 - 3 months ago

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