Failed to Establish Calls

Our Engineering team has confirmed that this incident has been fully resolved.

Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.

We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.

Our Engineering team has implemented additional improvements to further enhance service stability.

The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.

We appreciate your continued patience and will provide another update if there are any significant developments.

Our Engineering team has deployed a fix, and services have been restored.

At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.

We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.

Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.

Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors.

At this time, the issue remains under investigation and may continue to affect:

Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality

Our teams are working to identify the root cause and restore full service as quickly as possible.

We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.

We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform.

In addition to call failures, this issue may also impact:

SMS message delivery
Voicemail Drop (VM Drop) functionality

Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.

We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available.

Next Update: Within 30 minutes, or sooner if significant progress is made.