Outage in Veeva

Performance Degradation affecting all PODs in Region

Resolved Minor
October 20, 2025 - Started 8 days ago - Lasted about 5 hours

Incident Report

AWS is experiencing increased error rates and latency in US-East-1 Region.  As a result Veeva Vault PODs in the Region are currently experiencing intermittent degraded performance.More info from Amazon here:  https://health.aws.amazon.com/health/status
Components affected
Veeva My-AP Veeva My-EU Veeva My-US Veeva Vault-US PODs Veeva Vault Veeva VV1-1046 Veeva VV1-1049 Veeva VV1-1051 Veeva VV1-1053 Veeva VV1-1054 Veeva VV1-1058 Veeva VV1-1061 Veeva VV1-1062 Veeva VV1-1065 Veeva VV1-1066 Veeva VV1-1067 Veeva VV1-1068 Veeva VV1-1069 Veeva VV1-1073 Veeva VV1-1076 Veeva VV1-1077 Veeva VV1-1078 Veeva VV1-1079 Veeva VV1-1081 Veeva VV1-1084 Veeva VV1-1088 Veeva VV1-1089 Veeva VV1-1094 Veeva VV1-11 Veeva VV1-1120 Veeva VV1-1122 Veeva VV1-1124 Veeva VV1-1128 Veeva VV1-1130 Veeva VV1-1131 Veeva VV1-1132 Veeva VV1-1133 Veeva VV1-1135 Veeva VV1-1136 Veeva VV1-1137 Veeva VV1-1138 Veeva VV1-1140 Veeva VV1-1142 Veeva VV1-1144 Veeva VV1-1145 Veeva VV1-1146 Veeva VV1-1149 Veeva VV1-1150 Veeva VV1-1151 Veeva VV1-1152 Veeva VV1-1153 Veeva VV1-1156 Veeva VV1-1157 Veeva VV1-12 Veeva VV1-13 Veeva VV1-14 Veeva VV1-15 Veeva VV1-16 Veeva VV1-23 Veeva VV1-24 Veeva VV1-25 Veeva VV1-3 Veeva VV1-38 Veeva VV1-39 Veeva VV1-4 Veeva VV1-40 Veeva VV1-42 Veeva VV1-43 Veeva VV1-5 Veeva VV1-6 Veeva VV1-7 Veeva VV1-8 Veeva VV1-9 Veeva cdb-1 Veeva cdb-1002 Veeva VV1-1090 Veeva VV1-1127 Veeva VV1-1110 Veeva VV1-1082 Veeva VV1-1160 Veeva VV1-1111 Veeva VV1-1139 Veeva VV1-1148 Veeva VV1-1158 Veeva VV1-1159 Veeva VV1-17 Veeva VV1-22 Veeva VV1-37

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Latest Updates ( sorted recent to last )
8 days ago - at 10/20/2025 11:24AM

[in progress]
Customer "service availability" email notifications regarding today's incident are delayed due to residual AWS impacts on the email platform used to notify customers.  An email will follow once these issues are resolved.  

8 days ago - at 10/20/2025 07:11AM

AWS is experiencing increased error rates and latency in US-East-1 Region.  As a result Veeva Vault PODs in the Region are currently experiencing intermittent degraded performance.More info from Amazon here:  https://health.aws.amazon.com/health/status

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