Veracross Outage History

Veracross experienced degraded performance in Axiom US affecting a subset of users for 40 minutes. The service team investigated the issue and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.

A subset of Veracross users experienced degraded performance in Composer and Portals between 9:35 AM ET and 11:10 AM ET due to incorrectly configured additional server capacity during a period of high usage. The issue was resolved by correcting the capacity configuration, with Portals stabilizing first and full service restoration confirmed after several hours of monitoring. The incident lasted approximately 4.9 hours total including the monitoring period.

A subset of Veracross users on Platform Group US 30 experienced degraded performance and accessibility issues across multiple platforms including Portals, Axiom US, and Authentication & User Accounts for over 33 hours. The incident affected portal access and required emergency maintenance windows that temporarily made all Veracross services unavailable for the impacted platform group. The issue was resolved through multiple rounds of emergency maintenance, with system performance stabilizing after the final maintenance completion.

Veracross experienced an issue preventing users from downloading PDF checks in AP check batches, affecting document services across EU, US, and AU regions. The problem impacted accounts payable workflows for 1.4 hours before being resolved.

The Veracross Community AI Service Assistant experienced an outage that displayed error messages to users for 1.7 hours. The chatbot feature was unavailable while other Community functions like search and support case submission remained operational. The service was fully restored after investigation and repairs were completed.