Outage in Vercara UltraSecurity
Important Notice Regarding Your Ultra Security Service
Maintenance
January 12, 2026 - Started about 1 month ago
Incident Report
Dear Customer,
DigiCert is currently experiencing higher than normal latency in the APAC region due to subsea fiber cuts. Support teams are actively investigating the issue with our transit providers.
Customer Impact: Customers may experience higher than normal latency for traffic in the APAC region. This is affecting all internet service providers in the region.
Next Steps: We are working diligently with our transit providers to resolve the issue.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
DigiCert is currently experiencing higher than normal latency in the APAC region due to subsea fiber cuts. Support teams are actively investigating the issue with our transit providers.
Customer Impact: Customers may experience higher than normal latency for traffic in the APAC region. This is affecting all internet service providers in the region.
Next Steps: We are working diligently with our transit providers to resolve the issue.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
Components affected
Vercara UltraSecurity UltraDDoS Protect Proxy Vercara UltraSecurity UltraDDoS Protect Routed Vercara UltraSecurity UltraWAF Application SecurityNeed to monitor Vercara UltraSecurity outages?
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Latest Updates ( sorted recent to last )
about 1 month ago - at 01/12/2026 09:54PM
Dear Customer,
DigiCert is currently experiencing higher than normal latency in the APAC region due to subsea fiber cuts. Support teams are actively investigating the issue with our transit providers.
Customer Impact: Customers may experience higher than normal latency for traffic in the APAC region. This is affecting all internet service providers in the region.
Next Steps: We are working diligently with our transit providers to resolve the issue.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
12 days ago - at 02/03/2026 06:50PM
Our upstream ISPs in the APAC region have applied traffic engineering to re-route around the fiber cuts. With their efforts, latency has seen significant improvement. There is no estimated time to repair at this point. We will continue to provide updates as we learn more.
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