Outage in Vercara UltraSecurity
[P3] Site Networking Degradation in LCY
Resolved Maintenance
July 13, 2026 - Started 4 days ago
- Lasted 3 days
Incident Report
Dear Customer,
Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution.
A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution.
A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
Components affected
Vercara UltraSecurity UltraDDoS Protect Proxy Vercara UltraSecurity UltraDDoS Protect Routed Vercara UltraSecurity UltraWAF Application SecurityTrusted by 1,000+ teams
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4 days ago - at 07/13/2026 05:31PM
Dear Customer,
Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution.
A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
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