Outage in Vercara UltraSecurity
[P1] Service Disruption Arbor Cloud Flow Detection- Investigating
Resolved Major
August 01, 2026 - Started 7 days ago
- Lasted about 1 hour
Incident Report
Dear Customer,
Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue.
All customer flows are not being detected at this time.
We will provide updates every 2 hours until the issue is resolved.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue.
All customer flows are not being detected at this time.
We will provide updates every 2 hours until the issue is resolved.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
Components affected
Vercara UltraSecurity UltraDDoS Protect Detection and AlertingTrusted by 1,000+ teams
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7 days ago - at 08/01/2026 01:00AM
Dear Customer,
Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue.
All customer flows are not being detected at this time.
We will provide updates every 2 hours until the issue is resolved.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method.
1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll-free number: +1 844 929 0808
Select Option 1 > Option 1
For international customers call: +1 540 835 5462
Sincerely,
Arbor Cloud Support
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