Outage in Vercara UltraSecurity
Important Notice Regarding Your Ultra Security Service
Resolved Minor
May 19, 2026 - Started 12 days ago
- Lasted about 2 hours
Incident Report
DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible.
Next Steps: We will provide an update after our operational teams complete their investigation.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
Next Steps: We will provide an update after our operational teams complete their investigation.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
Components affected
Vercara UltraSecurity UltraDDoS Protect Proxy Vercara UltraSecurity UltraDDoS Protect Routed Vercara UltraSecurity UltraWAF Application Security Vercara UltraSecurity UltraAPI Vercara UltraSecurity Ultra Security Portal Vercara UltraSecurity Ultra Security API Vercara UltraSecurity Ultra Security Phone Services Vercara UltraSecurity UltraDDoS Protect Detection and AlertingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
12 days ago - at 05/19/2026 06:53PM
DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible.
Next Steps: We will provide an update after our operational teams complete their investigation.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
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