Outage in Vercara UltraSecurity
Important Notice Regarding Your Ultra Security Service
Resolved Minor
January 26, 2026 - Started 19 days ago
- Lasted about 1 hour
Incident Report
Dear Customer,
DigiCert is currently experiencing an issue with updating Cloud Firewall configurations changes. Support teams are actively engaged in resolving the issue.
Customer Impact: Customers are unable to update any Cloud Firewall configurations in the customer portal.
Next Steps: We currently have the proper teams investigating. We will provide an update as soon as it's available.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
DigiCert is currently experiencing an issue with updating Cloud Firewall configurations changes. Support teams are actively engaged in resolving the issue.
Customer Impact: Customers are unable to update any Cloud Firewall configurations in the customer portal.
Next Steps: We currently have the proper teams investigating. We will provide an update as soon as it's available.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
Components affected
Vercara UltraSecurity UltraDDoS Protect Routed Vercara UltraSecurity Ultra Security PortalNeed to monitor Vercara UltraSecurity outages?
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Latest Updates ( sorted recent to last )
19 days ago - at 01/26/2026 11:48PM
Dear Customer,
DigiCert is currently experiencing an issue with updating Cloud Firewall configurations changes. Support teams are actively engaged in resolving the issue.
Customer Impact: Customers are unable to update any Cloud Firewall configurations in the customer portal.
Next Steps: We currently have the proper teams investigating. We will provide an update as soon as it's available.
We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method.
1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us
2) Email ultrasecuritysupport@digicert.com
3) Call our toll free number: +1 (844) 929-0808
Select option 1 > option 1
For international customers call: +1 540-835-5462.
Regards,
Ultra Security Customer Support
Latest Vercara UltraSecurity outages
Important Notice Regarding Your Ultra Security Service - about 1 month ago
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