Outage in Vertex

Certificate Center - Sync Function Degradation

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Vertex Certificate Center
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 11:21PM

The Certificate Center Sync function degradation has been returned to full functionality. If you have any questions, please submit a support ticket via the Vertex Community.

INVESTIGATING over 2 years ago - at 05/19/2023 07:27PM

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Address Cleansing environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

INVESTIGATING over 2 years ago - at 05/19/2023 07:26PM

We are currently investigating this issue.

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