Outage in Vertex

Vertex Cloud Indirect Tax - Portal Degradation

Resolved Major
October 09, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Need to monitor Vertex outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vertex, and never miss an outage again.
Start Free Trial

Outage Details

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. The root cause has been identified and a resolution is being worked on. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Portal
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 10/09/2025 10:18AM

This incident has been resolved.

IDENTIFIED about 9 hours ago - at 10/09/2025 07:48AM

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. The root cause has been identified and a resolution is being worked on. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook