Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
September 23, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 09/24/2025 01:09AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/24/2025 12:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/24/2025 12:29AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/23/2025 11:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/23/2025 11:07PM

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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