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Outage in Vertex

Vertex Certificate Center Service Disruption

Resolved Minor
July 31, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production incident response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Certificate Center

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 07:26AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/31/2024 06:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/31/2024 04:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/31/2024 02:54AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/31/2024 01:21AM

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production incident response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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