Outage in Vertex

Vertex Indirect Tax O Series On-Demand Performance Incident

Resolved Minor
December 01, 2025 - Started about 1 month ago - Lasted 36 minutes
Official incident page

Incident Report

We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/01/2025 10:40AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/01/2025 10:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 12/01/2025 10:10AM

The issue has been identified and a fix is being implemented.

MONITORING about 1 month ago - at 12/01/2025 10:06AM

We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

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