Outage in Vertex

O Series Cloud - Edge Degradation

Resolved Minor
August 02, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing degradation that may be resulting in service interruption with the O Series Cloud Edge service. The Vertex incident response team is actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex O Series Edge

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/02/2024 06:32PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/02/2024 05:19PM

A fix has been implemented and we are monitoring the results. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

INVESTIGATING about 1 year ago - at 08/02/2024 05:09PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 08/02/2024 04:38PM

Our monitoring processes indicate some customers are experiencing degradation that may be resulting in service interruption with the O Series Cloud Edge service. The Vertex incident response team is actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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