Outage in Vertex

Vertex Cloud Indirect Tax - Calc Configuration Performance Incident

Resolved Minor
September 26, 2024 - Started 3 months ago - Lasted about 19 hours
Official incident page

Need to monitor Vertex outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vertex, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring processes indicate some customers are experiencing tax calc configuration change performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Calc
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/27/2024 03:09PM

This incident has been resolved.

MONITORING 3 months ago - at 09/26/2024 08:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/26/2024 08:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 09/26/2024 07:48PM

Our monitoring processes indicate some customers are experiencing tax calc configuration change performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime