Outage in Vertex

Vertex Indirect Tax O Series On-Demand Performance Incident

Resolved Minor
November 16, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Need to monitor Vertex outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vertex, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring processes indicate some customers are experiencing performance degradations in regards to Tax Journal Extracts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/17/2024 01:20AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 11/16/2024 09:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/16/2024 08:10PM

Our monitoring processes indicate some customers are experiencing performance degradations in regards to Tax Journal Extracts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime