Outage in Vertex
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved Major
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Outage Details
Components affected
Vertex Indirect Tax O Series On-DemandLatest Updates ( sorted recent to last )
We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a potential resolution is being worked on.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s incident response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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